Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Friendly staff
Great location
Small rooms
Shared shower facilities
8.4/10
Great
Rooms
8.0
Location
8.4
Service
9.0
Dining
8.6
Guest reviews
8.4/10
based on 5 reviews
9.1
9.1/10 based on 102 reviews
Tony
United States of America,
April
2024
8.2/10
The hotel offers modest rooms with a suburban view, overall nice atmosphere, and average coziness. Shared shower facilities are available. The service is exceptional, going above and beyond to assist guests with special needs and providing thoughtful details throughout the stay. The location is convenient, just a short train ride away from Kyoto station, with stunning views of the Katsura River and close to key attractions in Arashiyama. The dining experience highlights authentic Japanese cuisine with a beautiful morning river view. The facilities are satisfactory.
Rooms
7.0
The rooms are modest with a suburban view, but they are clean and nice.
Service
9.0
The service is exceptional, with staff going out of their way to accommodate guests and provide thoughtful details.
Location
8.0
The location is convenient for sightseeing and offers beautiful river views.
Dining
9.0
The dining experience features authentic Japanese cuisine with a stunning morning river view.
Facilities
8.0
The facilities meet expectations for a comfortable stay.
Friendly staff
Small rooms
Nathaniel
United States of America,
March
2024
9.0/10
Staying at this hotel was an absolute dream come true with its beautiful views overlooking Arashiyama. The rooms, while small, were clean, nice, and offered a traditional feel. The service was incredibly responsive, attentive, and friendly, ensuring every detail was perfect. The location, right by the Katsura river and close to key attractions, was simply fantastic. The dining experience, especially with its Japanese cuisine and morning river views, was surreal. The facilities were top-notch, making the stay even more enjoyable.
Rooms
8.0
The rooms were clean, nice, and traditional.
Service
9.0
The service was incredibly attentive and friendly.
Location
10.0
The location was a dream come true, right next to the Katsura river and within walking distance to key attractions.
Dining
9.0
I enjoyed the traditional Japanese food with a spectacular morning river view.
Facilities
9.0
The facilities were top-notch, enhancing my stay.
Peter
United States of America,
February
2024
7.8/10
The hotel's location, although remote from the main lobby and street, offered a traditional and pleasant stay. The rooms, while not very cozy, provided essential amenities like coffee making facilities and a room safe. However, the service, although friendly and gracious, lacked clear communication in English. The hotel's location was perfect for exploring Arashiyama and enjoying local attractions, but it may not appeal to everyone. The dining experience, with excellent food and a river view, was a highlight. While the facilities were satisfactory, some may find them lacking in modern amenities.
Rooms
7.0
The rooms had basic amenities like coffee making facilities and room safe but lacked coziness.
Service
8.0
The staff were gracious and friendly but struggled with English communication.
Location
8.0
Ideal location for exploring Arashiyama and local attractions, but might not suit all travelers' preferences.
Dining
9.0
The dining experience was excellent with traditional Japanese food and a great view.
Facilities
7.0
Satisfactory facilities, but lacking in modern amenities.
Samuel
United States of America,
September
2023
8.8/10
Staying at this hotel was a delightful experience. The rooms were clean, warm, cozy, and spacious, perfect for our family of four. The in-room onsen was a special treat, adding to the traditional Japanese feel of the room. The location next to the Katsura river offered a great view, although it was a bit far from the city center. The dining experience was wonderful, especially with the spectacular river view. The service was impeccable, with the staff going above and beyond to assist us. The facilities were top-notch, enhancing our overall stay.
Rooms
9.0
The rooms were very cozy and had a traditional Japanese feel. They easily accommodated our family of four and were equipped with all amenities and Pola skin care products.
Service
10.0
The service was exceptional. The staff waited for us without complaint, offered professional support, and even provided thoughtful touches like green tea and snacks.
Location
8.0
The hotel's personalized location by the Katsura river near Togetsukyo bridge and Arashiyama train station was ideal for exploring the area. It offered a great view of the river and mountain.
Dining
8.0
The dining experience was a delightful one, especially with the stunning river view. The food was tasty and the setting added to the overall enjoyment.
Facilities
9.0
The facilities were superb, providing everything we needed for a comfortable stay. From the private onsen to the elegant Kaiseki dinner, every detail was well taken care of.
Cozy Atmosphere
Far from City Center
Tom
United States of America,
June
2023
8.6/10
Staying at this hotel was a delightful experience. The rooms offered a serene view of the river and Togetsukyo, providing a truly traditional Japanese Ryokan feel. The location, although a bit far from the city center, was excellent, offering stunning views of the river and mountains. The service was exceptional, with attention to detail like cleaning our luggage and guiding us around the hotel. The dining experience was a celebration of local food and tradition, although the price for the Omakase meal and breakfast was included in the package. The facilities were top-notch, ensuring a comfortable stay.
Rooms
9.0
The room had a huge window overlooking the river, facing Togetsukyo, creating a peaceful and beautiful ambiance reminiscent of a traditional Japanese Ryokan. It was remote from the main lobby and other rooms, enhancing the tranquility of the stay.
Service
9.0
The service provided was professional and meticulous, from cleaning our luggage to guiding us around the hotel. The staff paid close attention to details, ensuring a pleasant and memorable stay.
Location
8.0
The location, although far from the city center, was excellent, offering picturesque views of the river and being a short walk from Togetsu-kyo bridge and the Bamboo Grove. It truly surpassed expectations of traditional Japan.
Dining
8.0
Dining at the hotel was a true celebration of local food and tradition, complemented by a spectacular river view. The meals were delicious and filling, adding to the overall cultural experience of the stay.
Facilities
9.0
The hotel's facilities were impressive, catering to all needs for a comfortable and relaxing stay. From dining to leisure activities, the amenities provided enhanced the overall experience.